Refund policy

Exercise of the Right of Withdrawal

The Customer has the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Product(s).

To exercise the right of withdrawal, the Customer must notify their decision to withdraw from the order by means of an unambiguous statement (for example, a letter sent by post or an email) to the following address: LES RHABILLEURS, 32 rue de Turenne – 75003 Paris or contact@josephbonnie.com.

For the withdrawal period to be respected, it is sufficient for the Customer to send their communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

If the Customer decides to exercise their right of withdrawal, they must return the Product in its original packaging, in its original condition, accompanied by the delivery slip and/or the corresponding invoice within 14 calendar days following the date on which the return request was sent to the company LES RHABILLEURS. This deadline is deemed respected if the Customer returns the goods before the expiration of the fourteen-day period. Returned Products travel at the Customer's expense and risk. Products that are not accompanied by their original packaging or that are returned in a condition unfit for resale may be refused by our returns department and may be sent back to the Customer: in this case, no refund can be issued.

Given the high value of certain Products, the Customer is advised to insure the Products when returning them to the company LES RHABILLEURS, insofar as the Customer ensures their custody and preservation until receipt by LES RHABILLEURS.

Refund by LES RHABILLEURS

Any Product returned in violation of the terms mentioned in the above paragraphs may not be accepted by LES RHABILLEURS: it may consequently not be subject to a refund or will give rise to an indemnity request for payment from the company LES RHABILLEURS, depending on the damage or deterioration observed on the Product.

The company LES RHABILLEURS will defer the refund until receipt of the Products or until the Customer provides proof of shipment of the goods, the date retained being that of the first of these events.

In the event of a withdrawal by the Customer, accepted by LES RHABILLEURS, LES RHABILLEURS will refund all payments received, excluding delivery costs, and, in any event, no later than fourteen days from the day on which the company LES RHABILLEURS was informed of the decision to withdraw. The company LES RHABILLEURS will carry out the refund using the same means of payment as that used by the Customer for the initial transaction; in any event, this refund will not incur any fees for the Customer.

Products Excluded from the Right of Withdrawal

In accordance with current regulations, the right of withdrawal cannot be exercised for Products made to the Customer's specifications or personalized, or for goods unsealed by the customer that cannot be returned for reasons of hygiene or health protection.